Last updated: 20 September 2026
About this policy
This policy explains how Thetechworks.Com.Au Pty Ltd, trading as The Techworks, handles personal information. Our ABN is 78 666 075 725 and our ACN is 666 075 725. We are based in Melbourne, Victoria, Australia.
Information we collect
When you submit our contact form, we collect the details you provide, including your name, work email, phone number if supplied, company name, service interest and message. We may also collect correspondence and engagement records when you communicate or work with us.
Our website hosting providers may process technical information needed to deliver and protect the site, such as IP address, browser type, request time and basic server logs.
Why we collect and use information
We use personal information to respond to enquiries, arrange discovery calls, assess requested roles or project work, prepare proposals, manage business relationships, deliver agreed services, maintain business records and meet legal obligations.
We do not use contact form information for unrelated purposes without permission unless required or authorised by law.
Where information is stored and processed
Contact form submissions are stored in our cloud-hosted Lovable Cloud database, which uses Supabase infrastructure. Enquiry notifications are routed to hello@thetechworks.com.au. The website is hosted through Lovable and delivered using Cloudflare's content delivery network. Fonts used by the site are self-hosted with the website.
Customer relationships and governance are managed onshore in Australia. Technical infrastructure and coordination with global talent may involve personal information being processed outside Australia. The location depends on the service, systems and people involved. We will address relevant handling arrangements as part of an engagement.
How we measure website use
We keep a simple count of how the website is used, provided by our website platform. It records aggregate information such as pages viewed, the site that referred a visit, device type and country. This helps us understand which pages are useful.
We do not place advertising trackers on this website, we do not build advertising profiles about you, and we do not sell or share personal information for advertising.
Third-party providers
We use third-party providers to host the website and database, deliver site content, route email and support business operations. These providers may process personal information on our behalf under their own service terms and privacy arrangements. We disclose only information reasonably needed for the relevant service or engagement, or where required by law.
Data retention
We keep personal information only for as long as reasonably needed for the purpose it was collected, our business records, dispute management and applicable legal requirements. Retention periods vary according to the type of record and the relationship. When information is no longer required, we take reasonable steps to delete or de-identify it where practicable.
Access and correction
You may ask to access personal information we hold about you or request a correction if it is inaccurate, out of date, incomplete, irrelevant or misleading. Contact us at hello@thetechworks.com.au. We may need to verify your identity before responding. We will handle requests consistently with the Australian Privacy Principles where they apply.
Privacy complaints
To make a privacy complaint, email hello@thetechworks.com.au with details of your concern. We will review the matter and respond within a reasonable period. If you are not satisfied, you may contact the Office of the Australian Information Commissioner through oaic.gov.au.
Changes to this policy
We may update this policy when our practices or legal obligations change. The current version will be published on this page.